Castella Imports


Addison, IL

Customer Service
The customer service representative is responsible maintain a professional and courteous relationship with the customers to ensure a full understanding of their needs. You will be the key point of contact for all parts of the order fulfillment process between Castella and the Customer. You will communicate with customers via phone, e-mail, fax or EDI. You will receive and accurately manage customer orders from placement to invoice and act as a liaison between customers and the various company departments. They include but are not limited to, Sales, Accounting, Inventory Planning, Plant Operations, Transportation, and Business Development.

Operations Analyst
The Operations Analyst will be responsible for, but not limited to, data collection, metrics/KPI analysis, cost reduction initiatives and project management in support of the distribution center. Additionally, the Analyst will be responsible for ensuring that our customers, drivers, carriers and internal personnel are updated regarding all Logistics activity occurring in the shift hours worked. Essential responsibilities include dispatching company drivers, Owner Operators and Brokered Carriers, tracking the pickup and delivery of containers and LTL / TL orders, communicating any issues and bringing concerns to resolution. Duties may also include coordinating projects and essential tasks with customer service teams for container moves, LTL consolidation and dedicated program orders, as well as some management of facility issues (ex. dock, reefer units, building maintenance, etc.).

Order Picker
Order Picker must be able to operate a stand up forklift, pallet jack and a cherry picker to pick orders and use an RF scan gun. Must have good attention to detail and read work orders to be able to pull the merchandise as needed. Must be able to lift up to 25lbs all day. Retrieves specified inventory verifies that the item, lot number, and quantity picked matches the pick list. Stacks and secures materials on pallets; moving materials to the staging area.

Warehouse Manager
The Warehouse Manager will be responsible for overseeing all the day to day aspects of the warehouse including inventory control, transportation and supply chain planning.

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